Guest Information
Everything you need for a perfect stay
Emergency Numbers
Keep these handy during your stay
House Rules
Please respect fellow guests and staff
Rooms & Food
- No music boxes (boom boxes or JBLs) allowed in rooms or outside.
- No smoking in any of the rooms.
- Keep noise to a minimum after 20:00.
- Put open food in the fridge to avoid insects.
- Place finished restaurant plates outside your door.
Visitors & Guests
- No visitors allowed in the residential section.
- Room capacity: Maximum 2 pax (unless prior arrangement).
- All guests must be signed in at the premises.
Restaurant
Managed by Paballo and her wonderful team
Breakfast Hours
Buffet breakfast is eat-in ONLY. Breakfast packs must be arranged before 15h00 the day before.
Important Notes
- Weekend: Breakfast must be arranged prior to guarantee the restaurant will be open.
- Sundays & Holidays: The restaurant is sometimes closed. Please confirm with reception.
- Private Events: The restaurant may at times be closed for private events. Please enquire with reception or check during booking.
- Music: Loud music is occasionally played Friday & Saturday evenings until 23h00. We'll notify you once confirmed.
Friday & Saturday Music Notice
Loud music is occasionally played until 23h00. We inform guests once we have confirmation, but may only advise two days before. If unacceptable, we will refund your deposit and help find alternative accommodation.
Recreational Areas
Pool, lounge & common areas
Pool Area
Quiet time starts at 20:00. Security has the right to ask you to leave if there are noise complaints.
Lounge & Snooker Area
Open for residential guests only. This area is not bookable/private by guests (management only).
Water & Generator
Important information about utilities
Water Supply
- Phalaborwa frequently has water restrictions.
- If the town doesn't pump from the reservoir, there's no water.
- Spare water tanks are on-site for interruptions.
- If no water, contact reception/security to switch the tank on.
- Pressure tanks cannot run at all times.
- Measures are taken during peak periods.
- If no water, contact reception/security or the manager to switch the tank on.
Generator
- Generator use is at management's discretion (generally early evening and early morning).
- A lamp will be issued if loadshedding occurs between 22:00 - 4:00.
- Reminder: If the generator is not running, there will be no water.
Security
Your safety is our priority
On-Site Security
Security is on-site every night. For emergencies, contact: 0730207877
Activities & Attractions
Explore the best of Phalaborwa
Hans Merensky Golf Course
Championship golf course bordering Kruger National Park. Wildlife on the fairways!
Kambaku River Safaris
Boat cruises on the Olifants River. See hippos, crocodiles, and elephants from the water.
Qualito Distillery
Local craft spirits distillery. Tours and tastings available.
Selati River Ruins Bike Track
Mountain biking trails through scenic river ruins.
Kruger National Park Gate
Phalaborwa Gate - just 2km from CU Guesthouse. Enter the world-famous Kruger Park.
Phalaborwa View Point
Scenic viewpoint overlooking the town and surrounding bushveld. Ask reception for directions.
Reception
Check-in, check-out & reception hours
Check-In & Check-Out
Please advise reception if you need to check in/out outside these times.
Reception Hours
Frequently Asked Questions
Everything you need to know for a smooth and enjoyable stay at CU Guesthouse.
Breakfast is served from 6:30 - 10:00 on weekdays and 7:00 - 10:00 on weekends and holidays. Buffet breakfast is eat-in only. Breakfast packs must be arranged before 15h00 the day before.
Check-in is from 14:00 - 19:00 and check-out is from 7:00 - 10:00. Please advise reception if you need to check in/out outside these times.
Yes, security is on-site every night from 19:00 - 7:00. For emergencies, contact: 073 020 7877
The WiFi password is Cuguest@20. Connection details are also provided in your room information packet.
Yes, reception can arrange guided Kruger safaris. Shane Royal Safaris: 076 170 6697. The Phalaborwa Gate is just 2km from CU Guesthouse.
Generator use is at management's discretion (generally early evening and early morning). A lamp will be issued if loadshedding occurs between 22:00 - 4:00. Note: If the generator is not running, there will be no water.
Phalaborwa frequently has water restrictions. If the town doesn't pump from the reservoir, there's no water. Spare water tanks are on-site for interruptions. If no water, contact reception/security to switch the tank on. Pressure tanks cannot run at all times. Measures are taken during peak periods. If no water, contact reception/security or the manager to switch the tank on.
No music boxes in rooms or outside. No smoking in rooms. Keep noise to a minimum after 20:00. No visitors allowed in the residential section. Room capacity: Maximum 2 pax. All guests must be signed in at the premises.